FREQUENTLY ASKED QUESTIONS (FAQs) 
 

This section contains the most frequently asked questions posed by KNOTs Europe Opinion Club members and applicants.
If you have any questions, this is a good place to start.
Of course, if your question doesn’t appear here, you can always contact us by clicking on "CONTACT US"

Membership
1. What is KNOTs?
2. What is an Online Research / Online Survey?
3. What is the KNOTs Europe Opinion Club?
4. Who are the members of the KNOTs Europe Opinion Club?
5. What are the KNOTs Members expected to do?
6. How long will I be a member of the KNOTs Europe Opinion Club?
7. Do I have to pay a membership fee to become a KNOTs member?



Privacy
1. Does KNOTs have a Privacy Policy?
2. Will my personal information be given out to anyone?
3. How can I be sure that I am the only one who has access to my Membership Profile?
4. How will my survey answers be used?



Survey Participation
1. Which e-mail address should I use to participate in a survey?
2. How will I be notified when I am selected to participate in a survey?
3. How long does it take to complete a survey?
4. After receiving a survey, how much time do I have to complete it?
5. Who should I contact if I have questions or comments about participating in a survey?
6. What should I do when I receive an invitation to participate in a survey when I temporarily
    have no access to the Internet?
7. How can I contact KNOTs?
8. How quickly will KNOTs respond to a message I've sent?
9. How does my participation influence the results of the survey?



Member Rewards
1. Do I get incentives for participating in a survey?
2. How do I get KNOTs points?
3. What can I do with the points that I earned?
4. Can I share my KNOTs account with a friend or relative who is also
    a member of the KNOTs Club?



Personal data update
1. How can I update my e-mail address?
2. How can I update any other changes, for example regarding my household, computer or
    Internet usage?



PC Connection
1. Do I need special computer hardware or software to participate in the surveys?
2. What should I do if I experience technical problems when accessing / answering
    a survey?
3. When I download the survey, the complete survey doesn’t come up. Some of the check
    boxes are missing, or there is no place to fill in information. What should I do?
4. What happens if I don't find / get a connection?



Member ID and Password
1. How do I know my member ID and Password?
2. Can I change my password?
3. What should I do when I have lost my ID and/or Password?